More and more companies need to focus on its strategy to overcome new challenges, with low-cost solutions based on technology that will allow them access in real time to the status of their processes.
STRATEGIC LOCATION | Close to Central Europe, North and South America
TECHNOLOGY AND INNOVATION
HIGH LEVEL EDUCATION | 40th place in 144 countries
SAFETY | Portugal is the 2nd safest country in Europe and the 3rd in the world
LABOR COST | Competitive and with flexible labor regulation
BEST TALENT | 26th place in the world in Quality of the Management Schools and 21st place in Institutions Quality and availability of Scientists and Engineers
INFRASTRUCTURES | 15th country in the world with the best infrastructures
LINGUISTIC SKILLS | Portugal stands amongst the top countries with better languages skills
AVAILABILITY OF YOUNG LABOR
TELECOMMUNICATIONS NETWORKS | High Fiber coverage
FTEs dedicated to BPO
Inbound calls per year
Outbound calls per year
Emails per year
Issued documents per year
Archived documents per year
Payroll processing per month
Modernization and technological convergence
Diagnosis of needsDesign and process reengineeringDesign solutions
Coordinating, controlling and reporting
Service performance (with or without providers)
Access to management and operational information, on different devices
Integrated solutions according to each clients needs, working with our own Contact Center infrastructure or with the customer's infrastructure.
Call for reception and registration and for treatment and following requests.
Manage requests and complaints and data entrys solutions.
Telephone campaigns, update data base, satisfaction surveys and schedules management.
Sales, commercial leads and follow up, loyalty and clients retention.
We're here to help you find the perfect solution that fulfills all your business needs.
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